RideTeam – New Account Setup Instructions

Hello and welcome to the TransLink online scheduling portal known as “RideTeam”. In RideTeam, you can schedule a ride or reimbursement trip or review past and future trips scheduled with the TransLink Brokerage.

 

Start Here – Before you can start scheduling trips in RideTeam, you will first need to set up an account with us.  The RideTeam portal is currently best viewed in FireFox, Safari, Microsoft Edge, and Chrome browsers.

Step 1: Go to https://rideteam.rvtd.org and click on the “Forgot Password?” link on the sign in page.

Step 2: Enter the email address you registered with TransLink. Click the “Reset” button.

Step 3: Look for the “RideTeam Password Reset” in your email box (valid for 1 hour). Click the “reset password” link to set up your new password. A new window will open where you can enter your new password. Click “Reset” button.

Step 4: You will get an email telling you your password has been changed.

Congratulations! You can now log into RideTeam at https://rideteam.rvtd.org using your email address and new password to start scheduling your trip requests.

  • You may schedule trips up to two business days before your appointment
  • Schedule up to 30 days before your appointment
  • You must call our office for any of the following:
    • To cancel or change any of your trip requests
    • Schedule any trip over 70 miles (one-way)
    • Schedule a trip in the next two days

RideTeam Options

Dashboard –Basic information about your account. If you see something wrong on this screen, please contact us.

Ride/Reimbursement – Enter your trip information in this section. Note: The reimbursement button will only show up when you have a reimbursement account set up with TransLink. For more information on reimbursement accounts, contact our office at the number below.

Pending Requests – Here you’ll find trips you have submitted to TransLink in the RideTeam portal. These are pending requests that have not yet been reviewed or approved by our office. Once a trip has been reviewed and approved, it will show up under “Scheduled Rides” (see below)

Scheduled Rides – Once a ride has been reviewed and approved by TransLink, it will be listed here. Trips listed with a “ * ” in the “provider” column have not yet been assigned to one of our transportation providers. Once we have assigned your trip to a provider, the name of that provider will be listed under the “provider” column. This will be the transportation provider giving you a ride to your appointment.

  • Provider phone numbers should only be used when the TransLink call center is closed. Please contact TransLink if you need to schedule a trip or make a change to your existing

Feedback is important and we welcome your comments. To give feedback, please complete the our online survey here.

If you have any questions, compliments or concerns please feel free to contact us by emailing [email protected] or visit our website at https://rvtd.org/accessible- transportation/translink/

 

RideTeam Support – TransLink [email protected]

https://rvtd.org/accessible-transportation/translink/