Medicaid FAQ

Medicaid Transportation

TransLink transportation services are provided as a covered Medicaid benefit with no cost to you when you are an eligible member. Transportation is provided to and from a covered Medicaid medical service such as:

  • Primary Care Visits
  • Specialist Office Visits
  • Physical Therapy
  • Dental Care Visits
  • Mental Health and Behavioral Health Appointments and Services
  • Dialysis
  • Pharmacy

To qualify for transportation through TransLink, you must be eligible and enrolled with either a Coordinated Care Organization TransLink serves or with the Oregon Health Authority as a fee-for-service client living in one of the 7 counties TransLink serves. Transportation services are intended to help you when you have no other transportation options available to you such as a family member or friend.

TransLink will arrange the appropriate transportation option that meets your individual needs. Transportation options available are:

  • Bus passes or tickets
  • Reimbursement
  • Wheelchair lift
  • Sedan
  • Stretcher (when lying down is medically necessary)
  • Secure Transport
  • Common Carrier (Airplane, Train or Bus)

To find out more about transportation benefits through TransLink, please contact TransLink at 1.888.518.8160 or 711 (TTY).

Please have the following information ready when calling to schedule your transportation:

  • Your / Members Oregon Health Plan (OHP) ┬áPrime / Medicaid ID number (alpha/numeric number)
  • Home address and phone number
  • Members mailing address
  • Complete pickup address and phone number
  • Complete appointment information including pickup address, building or suite numbers, building names, etc.
  • Appointment date and time
  • Name and telephone number of the medical professional the appointment is with
  • Purpose of the appointment
  • Any mobility devices (wheelchair, walker, cane) being used during transport
  • If the person traveling is traveling with a service animal or another person such as a Personal Care Attendant (PCA)