Ashland Connector FAQs

Are dogs allowed?

Service animals are permitted on the vehicles.

Who operates this service?

This service is proudly offered by the Rogue Valley Transportation District and operated by ParaTransit Services, Inc.

What if I don’t have a smartphone?

Booking agents are available Monday through Friday 9:00 AM – 4:30 PM to help you book your trip. Please call (541) 842-2055

Is this service wheelchair accessible?

Yes! The service is ADA accessible and equipped with a rear boarding wheelchair lift. Passengers are expected to be able to load themselves in the vehicle with limited driver assistance.

Can I transfer to the fixed-route?

Yes! All passengers on the Ashland Connector are eligible for one transfer ticket. Transfer ticket is valid on the fixed route system for 90 minutes.

Is passenger assistance available?

No. Much like the fixed route, all passengers are expected to be able to board the vehicle, pay fare, and deboard themselves without assistance from the coach operator. Operators will only exit the vehicle to ensure wheelchairs are safely secured.

Are there seat belts?

Yes, all vehicles are equipped with seat belts and it is required that all passengers wear them while on board.

Where can I go on using this service?

The Ashland Connector service is for any trip, anywhere within the City. Certain stops will be at centralized locations called “connector stops” while others will be near the door of the destination. If at a house or residence most passengers will be able to be picked up and dropped off at their door unless at an apartment complex which will have a connector stop nearby. Some passengers may need to walk a short distance to or from their residence.

How much does it cost to ride?

Fare is $2 or $1 for individuals qualified for reduced fare. All fare mediums accepted on the fixed-route are valid on the Ashland Connector. If paying cash, only exact change will be accepted.

Are children allowed on the service?

Yes! We would love to transport your whole family! Children under the age on 9 ride for free but must be accompanied by a paying adult. If the child is under 8 years old, 4’9”, or under 40 pounds they must ride in a child safety seat that is provided by the accompanying adult in order to use the service.

Do I qualify for reduced fare?

RVTD offers Reduced Fare for any of the following passengers:

  • Passengers 62 years or older
  • Passengers 10-17 years
  • Medicare cardholders
  • Disabled Veterans (see below for details)
  • Valley Lift Clients
  • People with disabilities (with RVTD issued Reduced Fare ID)

Veterans who have the following credentials qualify for reduced fare:

  • VA SORCC ID that is stamped with “service connected”
  • Temporary inpatient ID card from the VA SORCC (Your home card, valid only while you are an inpatient)
  • Picture ID with your date of birth showing you are 62 years or older
  • Government ID card stating you have a disability
  • RVTD reduced fare ID card